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Our Commitment to Quality Through After-Sales Support
At Â鶹ԼÅÄ, high performance doesn’t stop at delivery. Our commitment to customers continues through expert engineering assistance, reliable CNC machine service and precision spare parts.Â
We’ve built our business since 1963 and have focused on maximizing uptime and minimizing unexpected delays. Part of that mission involves crafting quality machines. We fulfill the rest of our commitment by providing support after installation.Â
When you invest in a Â鶹ԼÅÄ machining center with support services, you gain long-term productivity and peace of mind. We want to make sure you’re just as thrilled with your machine once it’s in use as you were when you made your initial purchase.
Customers can reach our team by phone at 860-431-2907Ìý´Ç°ùÌýreach out online. We prioritize fast response times when service is needed. Whether you need technical troubleshooting, are making a parts request or have a question, we respond quickly to keep your production moving.
Comprehensive Support for Uninterrupted Production
Â鶹ԼÅÄ’s machining centers are engineered for critical industries, but our value doesn’t end with installation. Our machining center support model offers you a direct line to engineers and support services that can help you in various ways:
- Our USA-based support team provides real-time diagnostics and application guidance to help resolve questions or disruptions quickly, so you can keep your production on schedule.
- If on-site support is required, our factory-trained technicians arrive fully prepared to complete repairs or maintenance while minimizing the impact on your operations.
- Thanks to advanced diagnostic tools, we can handle many issues remotely, allowing us to deliver fast, effective machining center ongoing support without needing to set foot in your facility.
Whether you’re producing tight-tolerance valve components for the energy sector or precision gear housings for heavy-duty industrial equipment, we understand that every minute of uptime matters. Our services are designed to get you back to work fast.Â
About Our Service
Our approach to after-sales support begins before the sale. We work closely with every customer to ensure we select the correct machining center based on part features, cycle time and long-term goals. If your machine doesn’t perform as well as you need it to a year from now, we’re still the ones answering your call.
That’s why we operate with a dedicated service arm, Tomel Machine Tool Services, our exclusive service partner in the USA and Canada. Their technicians undergo continuous factory training to deliver the highest level of expertise, ensuring your machine is handled with the same precision and care you experienced during the initial installation.
With decades of global machining experience and a strong service presence in the USA, we are uniquely equipped to provide best-in-class support for every machine we sell. Customers rely on our training programs, on-call support and operator resources to maintain performance as needs evolve. Each machining center includes in-depth documentation and preprogrammed software for common tasks, with additional services available to ease onboarding.
Reach out to our team through our contact form or by phone at 860-431-2907 for help with an existing machine or sales support. You can also email info@trevisanusa.comÌý»å¾±°ù±ð³¦³Ù±ô²â.